After you apply, you will be sent an email asking you to come to the office to attend a "Job Fair". You go there and go into a super tiny room with whoever the 1 person is who is conducting the interview. Mine went great, they invited me back for a 2nd interview. The 2nd interview you go into a room with 10 or so other candidates and sit with a group of hiring managers who have this smug, judgmental "impress me" look. Then they have all the candidates introduce themselves and then the managers. Then they will tell you about the position, hours, and expectations. Then you will either go sit with a csr on the floor and ask them questions, or you will go have a 1 on 1 interview with a manager. After you do one, you do the other. Then at the end you go back into the Room where the main hiring manager Jim Tillman will tell you what to expect from the hiring process, you will either get a call from him or an email. Email means you didn't get the job, phone call means you did and you will be given an offer. I got the email, which infuriated me because I put a lot of time and effort into getting a job that I was more than qualified for only to get turned down. When you see some of the people that work there and talk to them and then get turned down it's like are you serious???!!!