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    • FedEx interviews FAQs

      • Common stages of the interview process at FedEx as a Trace Senior Support Customer Representative according to 1 Glassdoor interviews include:

        Group panel interview:  25%

        Phone interview:  25%

        Drug test:  25%

        Skills test:  25%

      • Here are the most commonly searched roles for interview reports -

        1. Package Handler(6526) ;
        2. Part Time Package Handler(3087) ;
        3. Courier(1178) ;
        4. Operations Manager(1102) ;
        5. Material Handler(942) ;
        6. Fed Ex Ground Package Handler(856) ;
        7. Driver(516) ;
        8. Courier Driver(402) ;
        9. Delivery Driver(399) ;
        10. Customer Service Representative(363) ;
        11. Manager
      (317) ;
    • Warehouse Worker(305) ;
    • FT Courier(303) ;
    • Account Executive(263) ;
    • Truck Driver(248) .
    • Trace Senior Support Customer Representative Interview

      Nov 17, 2020
      Anonymous employee
      Pittsburgh, PA
      Accepted offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at FedEx (Pittsburgh, PA) in Sep 2019

      Interview

      It was lengthy. I had a phone interview with a recruiter. Then phone interview with manager. An in person interview. Then background check and drug test. The hire date was pushed back 3 times. The amount of time between each step was long. It was about 3 months from recruiter contacting me until my start date.

      Interview questions [1]

      Question 1

      Give an example of a difficult customer interaction that you have had. How you did you handle the situation? (They asked this question worded differently a few times in the interview)
      Answer question

      Jobs at FedEx

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