Testing ( English test , IQ )
Interview ( Arabic & English )
Second interview with the head of department. It was a not fair trail and i thought that it would be as Fedex globally but unfortunately it wasnt and i doubt its because of its a franchise.
I applied in-person. The process took 1 week. I interviewed at FedEx in Dec 2021
Interview
The interview process was pretty straight forward. The interviewer asked me behavioral based questions and what I would do in the given situation and responses on what ifs. I think it was given with much ease. They also ask about availability.
Interview questions [1]
Question 1
Behavioral based questions and hypothetical situations.
I applied through a recruiter. I interviewed at FedEx in Jul 2021
Interview
It was alright. I found the interview panel very conversational and easy going.
They were also punctual which I liked.
They seemed flexible and asked revelant questions which aligned with the position I had applied for.
The interview was done in 30 minutes
Interview questions [2]
Question 1
Do you see yourself working in customer service in the next five years?
Customer Service Agent applicants have rated the interview process at FedEx with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 71.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent roles take an average of 13 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at FedEx overall takes an average of 18 days.
Common stages of the interview process at FedEx as a Customer Service Agent according to 5 Glassdoor interviews include:
Presentation: 18%
Background check: 18%
Drug test: 18%
IQ intelligence test: 18%
Group panel interview: 9%
Skills test: 9%
One on one interview: 9%
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