I applied online. The process took 5 days. I interviewed at FedEx (Guatemala) in Sep 2021
Interview
So received 2 calls and he and she was kind and after that I passed all procces so he add me a chat in what’s and after that I filled up some link with the información
And then I received one message and I went to Everise
Interview questions [1]
Question 1
Tell me about your self
Why do you want to work here
Do you have schedule restrictions!?
Do you have experience in call center !?
They get to know you in the interview with some general conversations, but the core of the interview is a series of behavioral questions. You need to be specific about a particular situation or time & give examples in your answer. Just clearly explain the challenge, what needed to be done to resolve it, the action you took & then the final result of those actions. Be real specific on that last part.
Interview questions [1]
Question 1
Tell me about a time you resolved an issue with a challenging customer?
Behaviour question like how do you face angry customers? And also why you are interested in this role? Do you have any safety indecent happened with ur coworker explain? What is ur salary expectation?
I applied through a recruiter. I interviewed at FedEx (Istanbul) in Nov 2025
Interview
It was a fast and average process. Mostly basic interview questions asked and also the interviewer was really nice. There were 2 interviews and also a phone call. The last interview with the manager.
Interview questions [1]
Question 1
Can you tell me about yourself? What motivates you? How do you solve problems at work?
Customer Service Representative applicants have rated the interview process at FedEx with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 66% positive. To compare, the company-average is 71.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 28 days to get hired, when considering 47 user submitted interviews for this role. To compare, the hiring process at FedEx overall takes an average of 18 days.
Common stages of the interview process at FedEx as a Customer Service Representative according to 47 Glassdoor interviews include:
One on one interview: 18%
Phone interview: 18%
Skills test: 12%
Group panel interview: 11%
Background check: 11%
Drug test: 10%
Presentation: 7%
IQ intelligence test: 7%
Personality test: 5%
Other: 1%
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