Candidates applying for Customer Service Representative (CSR) roles take an average of 7 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Fellers overall takes an average of 16 days.
Common stages of the interview process at Fellers as a Customer Service Representative (CSR) according to 3 Glassdoor interviews include:
Group panel interview: 29%
One on one interview: 29%
Phone interview: 14%
Personality test: 14%
Skills test: 14%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Fellers in Nov 2024
Interview
The 1st interview was over the phone with the HR rep asking general questions. She followed up with an email asking for my internet speeds and once that was sent in, I received an email for a final interview with 2 ladies named on it. However, once I arrived at the final teams interview, I was greeted by 2 males. To sum it up, it was the worst experience I've had. Questions were asked as a way to trip me up and had absolutely nothing to do with the job. My intelligence was also insulted by one of the interviewers. These are all reds flags to RUN as far away from the company as possible. This means TOXICNESS! And 17 per hr is NOT worth putting up with the insults!
Interview questions [1]
Question 1
How much notice is acceptable if you need to call in.
I applied online. The process took 1 week. I interviewed at Fellers
Interview
1st Phone Screen Interview with HR. 2nd Phone Interview with Supervisor. 3rd Teams Video Interview with Director of CS and Supervisor. Overall just use Star Method Interview questions, Benefits offered are really great.
Interview questions [1]
Question 1
What do you know about the company? How do you deal with constructive criticism? How do you handle a difficult customer? How well do you know Microsoft Word/Excel?