Candidates applying for Customer Service Specialist roles take an average of 28 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Ferrero overall takes an average of 36 days.
Common stages of the interview process at Ferrero as a Customer Service Specialist according to 1 Glassdoor interviews include:
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I applied online. The process took 4 weeks. I interviewed at Ferrero in Jan 2014
Interview
- Two interviews, one on the phone and then one in person. Fairly easy questions, heavily focused on how behavioural questions and how you act in fast paced and stressful situations.
Interview questions [1]
Question 1
Describe a time you had to deal with a difficult customer, what was the issue and outcome?
I applied through a recruiter. The process took 4 weeks. I interviewed at Ferrero in Mar 2019
Interview
Three interview steps in total, first step was face to face interview with human resources specialist, second step was a personality test (DISC) that sent and was asked to complete online, and the third step was face to face with human resources manager and the line manager.
Interview questions [2]
Question 1
What is your current amount of salary and salary expectation?