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      Technical Support Engineer Tier II Interview

      Mar 15, 2015
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at Fiberlink

      Interview

      The interview process was very laid back and comfortable. Everyone was very nice but also very inquisitive. They wanted to ensure I had a solid knowledge of email setup and mobile technology. The 1st interview was with 4 people, the 2nd interview was with 3 people, and the 3rd interview was with 2. In each interviewed I sat down with each interviewer individual. so I recommend setting at least 2 hours a side for your interview. It's about 30 minutes per person. One thing they ensured to point out is that being knowledgeable is great, but they operate like a family business and being able to work nicely with other is more important. It's a family environment and everyone helps each other. I thought that was really nice to know.

      Interview questions [1]

      Question 1

      A customer states that their companies email isn't syncing with their device. What do you recommend?
      1 Answer

      Fiberlink interviews FAQs

      • Technical Support Engineer Tier II applicants have rated the interview process at Fiberlink with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 48% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Technical Support Engineer Tier II roles take an average of 30 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Fiberlink overall takes an average of 9 days.
      • Common stages of the interview process at Fiberlink as a Technical Support Engineer Tier II according to 1 Glassdoor interviews include:

        Group panel interview:  25%

        Background check:  25%

        Phone interview:  25%

        One on one interview:  25%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(14) ;
        2. Senior Software Engineer(10) ;
        3. Account Executive(6) ;
        4. Inside Sales Representative(6) ;
        5. Account Executive/Inside Sales Representative(3) ;
        6. Lead Engineer(3) ;
        7. (2) ;
        8. Intern
      (2) ;
    • Sales Account Manager(2) ;
    • Software Developer(2) .
    • Jobs at Fiberlink

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