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      Customer Success Manager Interview

      Feb 8, 2019
      Anonymous Interview Candidate
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Fictiv in Jan 2019

      Interview

      I was emailed to schedule a 30 minute call with the recruiter. They were very kind, timely, and helpful. They asked general questions, and said they’d follow up. I got an email a few days later saying the Customer Success Lead wanted to video interview me. This was the best interview experience I’ve ever had. She was very down to earth, genuine, and truly wanted to know about my background and what I was interested in. I was invited to an on-site interview but declined as I realized that that role within manufacturing wasn’t for me. When I told them they were very understanding and kind. I am bummed I am not more interested in manufacturing because they seem like such a great group of people to work with.

      Interview questions [3]

      Question 1

      What does a good customer service look like to you?
      Answer question

      Question 2

      Tell us about a difficult professional situation you’ve had to handle.
      Answer question

      Question 3

      Why are you interested in working at Fictiv?
      Answer question