I applied through an employee referral. The process took 4 weeks. I interviewed at Fidelity Investments (Smithfield, RI) in Sep 2014
Interview
Met with the manager and a couple of the team members. They had prepared questions and took an interest in my previous work experience. All in all the process went smoothly and was about what I expected in terms of pressure.
Interview questions [1]
Question 1
Tell me about how you handled a difficult client interaction?
I interviewed at Fidelity Investments (Boston, MA)
Interview
The interview process was professional and well-structured. Clear communication throughout, with timely updates. Questions were relevant to the role, and the interviewers were friendly, making it a comfortable experience overall.
The interview consisted of a zoom call followed by background questions and general personality questions. The interview lasted around 15 minutes and I spoke with the branch manager. The manager also talked about the company culture and why Fidelity would be a good fit for me.
Interview questions [1]
Question 1
Describe a time where you felt overwhelmed in a situation with a client and how did you work through it?
I applied online. I interviewed at Fidelity Investments (London, England) in May 2022
Interview
2 ASSESSMENT TESTS
1 PHONE CALL
2 ZOOM INTERVIEWS
ON TOP OF A ONLINE ASSESSMENT CENTRE
The process as a whole took around 2 months.
The interview is a motivation-based interview.
The assessment center was a combination of interviews and a group project.
Client Service Associate applicants have rated the interview process at Fidelity Investments with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 67.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Client Service Associate roles take an average of 30 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Fidelity Investments overall takes an average of 28 days.
Common stages of the interview process at Fidelity Investments as a Client Service Associate according to 4 Glassdoor interviews include:
Phone interview: 43%
One on one interview: 29%
Background check: 14%
Group panel interview: 14%
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