I applied online. I interviewed at Fidelity Investments (Dallas, TX) in Jun 2020
Interview
I had a great experience with Fidelity’s interview process. They were very kind, and they were extremely informative of everything that this job entails. I felt very confident after interviewing that I knew everything about the position I applied for.
Interview questions [1]
Question 1
What are some great skills or
Attributes needed In customer service?
I applied through an employee referral. I interviewed at Fidelity Investments (Salt Lake City, UT)
Interview
Recuiter S. Ghosted me after offering and then when I kept trying to contact her she always assured she would call me right back in a few minutes.Never did. They ask so much yet she didn’t deliver. Disappointed.
I interviewed at Fidelity Investments (Merrimack, NH)
Interview
The phone interview they ask you questions like how long you've been in customer service, let you know the hours the posting is for, and ask what your desired salary is. The second phone interview is the behavioral assessment, but I never made it to that part because I realized the hours would not work for me. (The hours on the posting were different from the hours they needed)
I applied online. The process took 3 weeks. I interviewed at Fidelity Investments (Westlake, TX)
Interview
3 step interview process. Over the phone and then over Zoom. You will speak with a recruiter over the phone, a second one over Zoom, and then the final interview will be with upper management over Zoom. They’ll talk to you about culture, expectations, and day-to-day.
Interview questions [1]
Question 1
They’ll ask about conflict resolution skills, customer facing experiences, and how well you handled situations you were placed in. You will be asked to describe the situations and how they were handled
Customer Service Associate applicants have rated the interview process at Fidelity Investments with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 67.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 31 days to get hired, when considering 30 user submitted interviews for this role. To compare, the hiring process at Fidelity Investments overall takes an average of 28 days.
Common stages of the interview process at Fidelity Investments as a Customer Service Associate according to 30 Glassdoor interviews include:
Phone interview: 23%
Background check: 17%
Skills test: 12%
Drug test: 12%
One on one interview: 11%
Personality test: 10%
Group panel interview: 8%
IQ intelligence test: 4%
Presentation: 4%
Other: 1%
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