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      Fidelity Investments

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      Related searches: Fidelity Investments reviews | Fidelity Investments jobs | Fidelity Investments salaries | Fidelity Investments benefits | Fidelity Investments conversations
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      Financial Customer Associate Interview

      Dec 7, 2021
      Anonymous employee
      Albuquerque, NM
      Accepted offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 4 weeks. I interviewed at Fidelity Investments (Albuquerque, NM) in Nov 2021

      Interview

      Extremely frustrating to go through a month long hiring process just to receive a 30 second phone call to rescind their offer. I was very upfront about my medical conditions with two separate interviewers; both assured me I was good to proceed. I passed their background investigation, GOT THE JOB, left my job early to in order to get finger printed as well as drug tested within their 3 day required time frame, filled out my new hire packet, was assigned an employee ID, they had contacted my current employer to verify information I had provided… a lot of time invested in this hiring process. Received an email from them asking me to contact their contracted drug screener who confirmed what I had already disclosed to them, then received a follow up call from Fidelity that my offer has been rescinded and to try again in six months. If I felt like contesting their decision, I can spend another 45 minutes waiting to speak to someone and schedule a $250 drug test and try again. Why on Earth would you keep processing the candidate after they disclose their medical history and medications when you know they won’t pass? WHY? I have valid government issued medical card. The entire process was drawn out, and frankly, I’m incredibly disappointed in Fidelity for pulling this. I went from being excited for this new career patch to crushed, embarrassed, dejected and humiliated.
      3

      Other Financial Customer Associate Interview Reviews for Fidelity Investments

      Financial Customer Associate Interview

      Jul 3, 2026
      Anonymous employee
      Smithfield, RI
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Fidelity Investments (Smithfield, RI)

      Interview

      Average interview experience. Ask a lot about prior work experience. It's good to include something that makes you stand out from other candidates since they speak to so many people.

      Interview questions [1]

      Question 1

      Tell me about a time you had to adapt.
      Answer question

      Financial Customer Associate Interview

      May 7, 2026
      Anonymous Interview Candidate
      Durham, NC
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Fidelity Investments (Durham, NC)

      Interview

      I had one initial phone screening and then a 30 minute phone call with more STAR based questions. I have my 1 hour zoom interview with the hiring managers coming up
      1

      Financial Customer Associate Interview

      May 4, 2026
      Anonymous Interview Candidate
      Cincinnati, OH
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Fidelity Investments (Cincinnati, OH) in May 2026

      Interview

      I had my phone interview, everything went well. I was told they wanted to move forward with the second interview, and now I am getting ready for my final interview, everything is going well.
      1

      Fidelity Investments interviews FAQs

      • Financial Customer Associate applicants have rated the interview process at Fidelity Investments with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 67.1% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Financial Customer Associate roles take an average of 24 days to get hired, when considering 41 user submitted interviews for this role. To compare, the hiring process at Fidelity Investments overall takes an average of 28 days.
      • Common stages of the interview process at Fidelity Investments as a Financial Customer Associate according to 41 Glassdoor interviews include:

        Phone interview:  29%

        One on one interview:  18%

        Background check:  15%

        Drug test:  13%

        Skills test:  10%

        Group panel interview:  4%

        Other:  4%

        Presentation:  4%

        Personality test:  2%

        IQ intelligence test:  1%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(941) ;
        2. Customer Relationship Advocate(815) ;
        3. Financial Representative(495) ;
        4. Senior Software Engineer(379) ;
        5. Customer Service Representative(345) ;
        6. Director(315) ;
        7. Lead Software Engineer(289) ;
        8. Intern(280) ;
        9. Principal Software Engineer(236) ;
        10. Financial Consultant(226) ;
        11. Vice President(218) ;
        12. Investment Solutions Representative(210) ;
        13. Analyst(204) ;
        14. Financial Services Representative(182) ;
        15. Business Analyst(172) .

      Jobs at Fidelity Investments

      304 jobs in United States
      Financial Customer Associate - Jacksonville
      Jacksonville, FL
      ·
      $48K - $65K /yr
      (Glassdoor est.)
      View job
      Financial Customer Associate - Durham
      Durham, NC
      ·
      $44K - $65K /yr
      (Glassdoor est.)
      View job
      Financial Customer Associate - Salt Lake City
      Salt Lake City, UT
      ·
      $43K - $61K /yr
      (Glassdoor est.)
      View job
      Financial Customer Associate - Albuquerque
      Albuquerque, NM
      ·
      $40K - $58K /yr
      (Glassdoor est.)
      View job
      Financial Customer Associate - Smithfield
      Smithfield, RI
      ·
      $45K - $63K /yr
      (Glassdoor est.)
      View job


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