Customer Service Representative applicants have rated the interview process at Fidelity Investments with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 53% positive. To compare, the company-average is 67.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 26 days to get hired, when considering 189 user submitted interviews for this role. To compare, the hiring process at Fidelity Investments overall takes an average of 28 days.
Common stages of the interview process at Fidelity Investments as a Customer Service Representative according to 189 Glassdoor interviews include:
Phone interview: 25%
Background check: 12%
One on one interview: 12%
Drug test: 11%
Group panel interview: 10%
Skills test: 8%
Presentation: 7%
IQ intelligence test: 6%
Personality test: 6%
Other: 2%
Here are the most commonly searched roles for interview reports -
Interview process was a little arduous. I went through 3 interviews, did a lot of research on the company, took the SIE practice test as they requested, and a separate assessment. They ran a credit and background check on me. Then I was informed that because the degree I was completing was in accounting, they had no long term positions for me and passed me over. They were quite friendly and informative, but it was disappointing.
Interview questions [2]
Question 1
Why do you think this company would be a good fit for you?
I interviewed at Fidelity Investments (Merrimack, NH)
Interview
Was quite a few interviews for a rather entry level job but the people seemed nice. Was hard to answer how I would study for something I had no materials for yet.
I interviewed at Fidelity Investments (Westlake, TX)
Interview
Phone call interview and then panel interview. It was pretty average in difficulty and the whole interview process spanned about two months. I did my interviews virtually since I don't live there.
Filled out an application and was sent an invitation to do video interview via email. The interview process seemed straightforward. The job description included having to pass an exam after a trial period.
Interview questions [1]
Question 1
Video interview, which asked multiple behavioral questions.