Customer Success Manager applicants have rated the interview process at Fidelity Investments with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 67.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 3 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Fidelity Investments overall takes an average of 28 days.
Common stages of the interview process at Fidelity Investments as a Customer Success Manager according to 2 Glassdoor interviews include:
Phone interview: 67%
One on one interview: 33%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Fidelity Investments
Interview
I had such a positive experience with the interview process at Fidelity. My recruiter’s name was Jessica, and I spoke to her initially via phone for about 20 minutes. She was sweet, very kind and super informative. I then spoke to Lynne Zagami, the Customer Success VP for Shoobx. I also had such a great experience with her. Good energy, great conversation..30 minutes with her went by very quickly. Ultimately, I wasn’t selected to move on, but Jessica did call me to let me know I wasn’t selected to move on, she also gave me feedback. Yes! A phone call!! Not an automated email. It’s small things like this that go such a long way! Thank you Jessica and Lynne for such a great interview experience. This is so rare these days!
Interview questions [1]
Question 1
Tell me about yourself? Day to day process currently as a CSM? Why Fidelity?
I applied online. The process took 3 days. I interviewed at Fidelity Investments (Salt Lake City, UT) in Mar 2023
Interview
First phase is a prerecorded interview, likely goes through AI. You had an option to retake a question once, and rerecord what you said, although you could not choose which answer to submit at the end. all of the questions asked were timed.