Customer Relationship Advocate applicants have rated the interview process at Fidelity Investments with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 66% positive. To compare, the company-average is 67.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Relationship Advocate roles take an average of 28 days to get hired, when considering 249 user submitted interviews for this role. To compare, the hiring process at Fidelity Investments overall takes an average of 28 days.
Common stages of the interview process at Fidelity Investments as a Customer Relationship Advocate according to 249 Glassdoor interviews include:
Phone interview: 25%
Drug test: 13%
One on one interview: 12%
Background check: 10%
Skills test: 9%
Presentation: 9%
Group panel interview: 8%
IQ intelligence test: 6%
Personality test: 5%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 7 weeks. I interviewed at Fidelity Investments (Smithfield, RI) in Jan 2022
Interview
I interviewed with the recruiter on the first round going over the responsibilities for the role and having a second round with the hiring manager to determine my qualifications for the role. The job consists of passing the licenses to move further in the desired roles within the company.
Interview questions [1]
Question 1
Describe a time when you used world-class customer service.
First Screening, then one interview with hr rep then one final interview. First two went well as did the last one, but got ghosted and then called about 4 months later telling me i did not get the job.
I interviewed at Fidelity Investments (Smithfield, RI)
Interview
Overall, this was a great interview process. The hiring managers ensured that the final interview was conversational and that I was comfortable throughout it. I also really appreciated how helpful the recruiter was.
Interview questions [1]
Question 1
They asked about a time I experienced good customer service.
I interviewed at Fidelity Investments (Covington, KY)
Interview
2 separate interviews. 1 phone call and 1 zoom meeting. The zoom meeting was with 2 people. Both were very kind and created a welcoming atmosphere. Each one asked unique questions but the conversation involved everyone