I applied online. I interviewed at Fidelity Investments (Westlake, TX) in Jan 2016
Interview
My interview process was a bit longer than average because I was still in school at the time, I applied in the fall, interviewed with the recruiter, and did the main interview in January.The recruiter and interviewers were very kind and respectful. Interview was fairly typical, they want to know about customer service experiences and a lot of specifics. Make sure to not speak in generalities and focus on specific examples. They also placed a high importance on leadership and teamwork.
Interview questions [1]
Question 1
Describe what exceptional customer service means to you?
First a brief phone screening, and then I needed to schedule an in person interview. The phone screening was around 30 mins and the interview itself was about an hour.
I interviewed at Fidelity Investments (Sacramento, CA)
Interview
Interview starts with a phone call from recruiter, and then you move on to a branch leader for the future location you will work at and you have the chance to speak with some of the team.
I interviewed at Fidelity Investments (Austin, TX)
Interview
The job description was nothing like what the said it was. They advertised it as hybrid when it was full time in office. Implied would be customer service when it was sales.