I applied online. The process took 2 weeks. I interviewed at Figure Eight (San Francisco, CA) in Apr 2015
Interview
Started with a phone call with the COO that was a standard type screening interview. It was pretty straight forward, review your resume, type interview.
Next step is onsite interview with members of the team, usually 2. This was more of a culture type interview. They want to know if you will fit in with the team.
Finally a final in person interview with the COO and the VP of the department you would be joining. This is usually a can you do the job and would they want to manage you.
I applied online. I interviewed at Figure Eight (San Francisco, CA) in Jul 2017
Interview
I applied online and within a week received a call from the hiring manager to set a phone interview.
The hiring manager never followed up after the phone screen. I sent an email inquiring on next steps but never got a reply. It literally takes 2 mins to respond to a person. What customer success will such companies built when they don't have an etiquette to respond professionally.
Interview questions [1]
Question 1
Tell me about yourself? What is the contract value you have handled? Behavioral Questions
Candidates applying for Customer Success Manager roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Figure Eight overall takes an average of 23 days.
Common stages of the interview process at Figure Eight as a Customer Success Manager according to 2 Glassdoor interviews include:
Phone interview: 50%
One on one interview: 25%
Skills test: 25%
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