First it is a recruiter round, followed up with a written assessment where they will test your writing skills, then comes interview with a team lead and a manager, then there is a in-person interview with the director of customer support In each of the round they will twist and ask the same questions, the job solely lies on replying to emails and nothing else, the process needs to be shortened as the candidate would be tired to answer the same questions again and again for 3 back to back rounds, overall a negative experience and didnt get any specific reason why they rejected me in the final round.