Customer Service Representative applicants have rated the interview process at First Advantage with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 48.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 28 days to get hired, when considering 10 user submitted interviews for this role. To compare, the hiring process at First Advantage overall takes an average of 21 days.
Common stages of the interview process at First Advantage as a Customer Service Representative according to 10 Glassdoor interviews include:
One on one interview: 19%
Drug test: 17%
Background check: 14%
Phone interview: 14%
Skills test: 11%
IQ intelligence test: 8%
Personality test: 8%
Group panel interview: 6%
Other: 3%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. I interviewed at First Advantage (Shreveport, LA) in May 2022
Interview
First you get a phone call telling you about the job and pay. The person will ask if your still interested. If so the person will set up a video interview with two other people. They ask a bunch of questions . After that interview within a couple hours you find out that you got the job if you did. Then you get an email to do your background check and drug test. Background check took almost a month.
Interview questions [1]
Question 1
Name a time you had a difficult customer. What were they upset about and how did you help? Can you solve issues without a manager present ? Tell us about a time a customer wanted a manager but you handled the situation on your own. They ask you if you know certain softwares.
I applied through other source. I interviewed at First Advantage (Atlanta, GA) in Nov 2025
Interview
The interview and hiring process took a couple of days and weeks before the onboarding process, offered a fully remote set-up which is good, Hiring staffs are accommodating and responds quickly,
I applied through a recruiter. The process took 2 weeks. I interviewed at First Advantage (London, England) in Jun 2025
Interview
Lengthy and they make u think u got the job and then never get back to you after 3 stage interview . Had to chase them for a reply after I was told I’d hear back by. A certain date
Interview questions [1]
Question 1
Situation where I went above and beyond for customer
I applied online. The process took 1+ week. I interviewed at First Advantage (Bengaluru)
Interview
The interview process was well-structured and professional. The interviewer was knowledgeable and asked relevant questions that allowed me to showcase my skills and experience. There was a friendly atmosphere, which made it easier to communicate. Overall, I appreciated the opportunity to discuss my qualifications in depth and learn more about the company's culture. I left feeling positive about the potential fit.