Customer Service Representative applicants have rated the interview process at Fiserv with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 53% positive. To compare, the company-average is 59% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 17 days to get hired, when considering 35 user submitted interviews for this role. To compare, the hiring process at Fiserv overall takes an average of 25 days.
Common stages of the interview process at Fiserv as a Customer Service Representative according to 35 Glassdoor interviews include:
One on one interview: 19%
Drug test: 17%
Skills test: 15%
Phone interview: 15%
Background check: 11%
Presentation: 7%
Personality test: 6%
Group panel interview: 6%
Other: 2%
IQ intelligence test: 2%
Here are the most commonly searched roles for interview reports -
Didn’t even get 2 minutes into the phone call because I’m not vaccinated. Once I stated that the person doing the interview couldn’t get off the phone quick enough. It was disappointing as a vaccine doesn’t make someone a good employee or not. The mandate has been overturned and everyone I know who has the vaccine has COVID. Makes a lot of sense to me. Plus it’s a remote job
I applied online. The process took 2 weeks. I interviewed at Fiserv (Omaha, NE) in Jul 2025
Interview
Standard two interview process. First on the phone then a teams meeting. Recruiter was pleasant and followed up in a timely manner. I’ve seen negative reviews about working for this company. Overall my experience was pleasant
Interview questions [1]
Question 1
Talk about a time when you encountered a problem you didn’t have an immediate answer to. What steps did you take to solve it?
I applied through a recruiter. The process took 4 weeks. I interviewed at Fiserv (Milwaukee, WI) in Jul 2024
Interview
Will offer you to apply to a position they choose. Send you to the 6 panel interview and make you feel like a perfect fit and super impressing. Then totally ghost you after. Or will have someone else (totally over qualified) apply just to get rejected at 12 am. Have them reapply, just to ghost them too.
I applied through an employee referral. The process took 1 week. I interviewed at Fiserv (Gurgaon, Haryana) in Jun 2024
Interview
What stood out to me was the company's clear commitment to their employees and candidates. They provided detailed information about the company culture, benefits, and growth opportunities. It was evident that Fiserv values its employees and invests in their development.
Overall, the interview process was smooth and positive, and it left me with a strong impression of Fiserv as a great place to work. Even though I have yet to hear the final decision, I would highly recommend this company to anyone seeking a supportive and dynamic work environment.
Interview questions [1]
Question 1
The interviewers were friendly and asked thoughtful questions like:
1. Why are you interested in this CSR position at?
2. How do you handle difficult or irate customers?
3. Can you give an example of a time when you went above and beyond for a customer?
4. How do you manage your time during a busy workday?
5. What strategies do you use to resolve conflicts?
They also shared detailed information about the company culture, benefits, and growth opportunities, showing their commitment to employees. Overall, it was a positive and well-organized process. Highly recommend Fiserv for anyone seeking a supportive and dynamic work environment.