1. Application & Screening After applying, recruiters review your resume and cover letter. If you meet the requirements, you may get a phone or video screening with HR to confirm basic qualifications, availability, and interest in the role. 2. First Interview (Behavioral / Fit) Often conducted by a recruiter or hiring manager. Focuses on your experience, skills, and motivation for applying. You’ll be asked behavioral questions (e.g., “Tell me about a time you dealt with a difficult customer”). 3. Second Interview (Technical / Situational) For some roles, you’ll face role-specific questions or even short exercises. Example: Customer service roles may include scenario-based questions (“How would you handle an upset client?”). This step checks your problem-solving, communication, and practical knowledge. 4. Final Interview / Panel May involve multiple team members or managers. Covers both culture fit and competency. Employers look at how you’d collaborate with the team and adapt to the company’s environment. 5. Assessment / Testing (if required) Some companies include assessments like: Role-play exercises Written or technical tests Personality or cognitive ability assessments 6. Offer & Onboarding If successful, you’ll get a job offer (sometimes contingent on background/reference checks). After acceptance, the company guides you through onboarding to prepare for your first day.