Sales Associate applicants have rated the interview process at Foot Locker with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 67% positive. This is according to Glassdoor user ratings.
Candidates applying for Sales Associate roles take an average of 13 days to get hired, when considering 254 user submitted interviews for this role. To compare, the hiring process at Foot Locker overall takes an average of 16 days.
Common stages of the interview process at Foot Locker as a Sales Associate according to 254 Glassdoor interviews include:
One on one interview: 26%
Group panel interview: 13%
Background check: 11%
Skills test: 9%
Personality test: 9%
Presentation: 8%
Phone interview: 8%
IQ intelligence test: 7%
Drug test: 7%
Other: 2%
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I applied online. The process took 2 weeks. I interviewed at Foot Locker in Sep 2014
Interview
Applied online and followed up with a call the following day. Was told all applications go to HQ and if your application passes evaluation it will be forwarded to the store, which takes a minimum of two weeks. Two weeks later I received a call where a phone interview was done, and told I will receive a follow up call. 5 minutes later, they called to set up an interview for a few days later. When I showed up to the store, I was redirected to go to to Foot Action which is located in the malls food court. Turns out, it was a group interview with about 8 people. There were 3 managers for Foot Action & 2 for Foot Locker. Went around the table answering questions and I always made sure to answer first. Managers asked for us to hang around a few minutes while they spoke. Couple minutes later, a lady from Foot Action came over and started shaking hands with certain people that they had already disqualified and sent them on their way. A manager from Foot Locker came over and asked me to go to the side for a one-on-one interview where I talked with him and the other lady there from FL. Asked me some more in depth questions and was told to answer them as honest as I possibly could. I used experiences from my previous job to answer all questions. Was then told I will receive a call. About 30 minutes later, I was called to come by either that day or the next to sign a consent form for a background check and about 2 days later I received a call offering me the position! =)
Interview questions [1]
Question 1
Name a time you made a mistake at work?
What keeps you motivated?
Why should we hire you?
Name a time where you were dealing with a difficult customer, but managed to correct the problem and still make the sale?
What is good customer service?
Name a time where you noticed suspicious activity or were able to avoid a theft?
The interview setting is a group interview. Everyone was dressed somewhat casually and in their favourite sneakers. We were interviewed by the store manager and an assistant manager in both English and French since it was in Quebec. The questions were relatively easy, and it was easy to get your personality out there in this kind of environment.
Interview questions [1]
Question 1
If an item was out of stock, how would you handle that situation with a customer?
I applied online and got a phone call a week later to do the in person interview. In person I had to visit the store and ask for the manager that contacted me.
It was 10-15 minutes. Went pretty easy. They asked about me random questions and then told me about the job. The interviewer was nice and told me not to worry and that it is just general things.