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      Forbright Bank

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      Support Engineer Interview

      Jan 9, 2025
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Forbright Bank in Oct 2024

      Interview

      I had 4 rounds of interviews via teams including the initial screening. The interviews averaged around 1/2 an hour each and were for the most part conversational and easy. What I didn't like was that at the end of the interview process, they sent me a quasi-offer on october 7th stating that they went with another person for the original position, but that they would try to get a new position opened for me as they liked me during the interview process and they will inform me of the details within a week, which they did not. After emailing this on October 16th on the status of the position, that basically started a whole chain of not really rejecting me, but also not really offering me a position in the company. In essence, I felt like I was getting the runaround whenever I asked for clarification if I would be working there or not. On October 22nd, they finally told me to wait until January, and low and behold, after emailing them about the status of the position considering it is now January, they told me the position has been closed and they have no clue if it'll open up. While I liked the conversations and the interview process in general to that point, and I would still considering working at Forbright as it seems like a great place to work, I thought the lack of commitment, communication and also clarity was extremely unprofessional.

      Interview questions [1]

      Question 1

      "How do you approach troubleshooting technical issues? ". "How do you prioritize and handle multiple support tickets or requests simultaneously?". "Can you share an example of a challenging customer interaction you've had in the past and how you resolved it?". "Describe a situation where you had to explain a technical issue to a non-technical user. How did you approach it? ". "Describe a time you had a difficult customer and how did you handled it? ".
      Answer question
      avatar
      Forbright Bank response
      1y
      We're sorry to hear that you did not feel like the experience was a positive one. We do our best to predict hiring needs but things sometimes change and we're required to adjust. We hope you'll apply to Forbright again if a position opens that you are interested in and qualified for in the future.