Customer Service Representative applicants have rated the interview process at Foundever with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 69% positive. To compare, the company-average is 67.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 8 days to get hired, when considering 587 user submitted interviews for this role. To compare, the hiring process at Foundever overall takes an average of 11 days.
Common stages of the interview process at Foundever as a Customer Service Representative according to 587 Glassdoor interviews include:
Skills test: 16%
Phone interview: 14%
One on one interview: 13%
Background check: 12%
Drug test: 12%
Personality test: 10%
Presentation: 9%
IQ intelligence test: 6%
Group panel interview: 4%
Other: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Foundever (Suceava) in Apr 2021
Interview
As an Anti-Fraud Specialist at Foundever, I ensured the
company's financial integrity and security by:
Evaluating Returns: Analyzing and approving/rejecting
customer return requests after carefully assessing
transaction details, justifications, and supporting
documents for legitimacy.
Detecting and Investigating Fraud: Overseeing
investigations into potential fraudulent activities within
customer transactions, including analyzing suspicious
patterns, verifying data authenticity, and collaborating
with relevant departments to prevent fraud.
Managing Blacklists: Maintaining phone number
blacklists for fraudulent or unwanted behavior, applying
clear criteria for adding/removing numbers to reduce
company risk.
Rate and Cancellation Assessment: Reviewing and
deciding on customer rate cancellation or modification
requests, requiring a deep understanding of the
company's financial policies and customer relationships
while considering financial and contractual implications
Other Customer Service Representative Interview Reviews for Foundever
It seems like they have... quite a bit of experience, or at least they know the people they want to hire. They make you upload some documents through a webform and after that, do some assessments. I selected a role that didn't have sales in the title, but they did ask me to do a sales assessment activity.
It's all done through a PC, you'll need a webcam. It's not very hard.
Interview questions [1]
Question 1
Typing (words per minute), what would you do in specific situations, a personality test with a Likert scale, "fill in the blank" English assessment, a speak for 1.5 minutes AI assessment
I applied through an employee referral. I interviewed at Foundever (Belgrade, Central Serbia)
Interview
I’ve applied through a referral. The initial contact was a phone call where they asked to me introduce myself in English. They’ve organized an interview after that and I was invited. After that was a test task to respond to a few emails for customers.
Once you apply and your resume meets the requirements, then they give you an invitation. Most time, they might change the resumption date. Once they have a company to service, then they book you for training. If you are able to get through training, then you start the shift.