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      Frost Bank

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      Customer Service Specialist Interview

      Jun 12, 2021
      Anonymous Interview Candidate
      Corpus Christi, TX
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Frost Bank (Corpus Christi, TX) in Jun 2021

      Interview

      Interview with HR rep, then two more interviews. Everything seemed smooth and everything was done through FaceTime they said they would get back to me next week I barley took my interviews so we will see

      Interview questions [1]

      Question 1

      What would you do if you accidentally deleted a customers debit card?
      Answer question

      Other Customer Service Specialist Interview Reviews for Frost Bank

      Customer Service Specialist Interview

      Sep 7, 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Frost Bank

      Interview

      Rounds of interviews with different supervisors, all were great. and they get back to you fast on an offer for the position. The whole process took about a month in a half

      Interview questions [1]

      Question 1

      Normal question, they give you great information before hand
      1 Answer

      Customer Service Specialist Interview

      Oct 20, 2016
      Anonymous employee
      San Antonio, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Frost Bank (San Antonio, TX) in Sep 2016

      Interview

      I applied online and about 4 business days later I got a call asking to set up an in person interview. I was told during this phone call that the pay was a little lower than my desired salary listed on my application, but I told them I was fine with the slightly lower pay. The first interview was with an HR rep who went over my resume with me and made sure everything was correct and asked basic/easy interview questions as well as provided information about the company and job position. I was informed that if I qualified I would be contacted for a second interview. I got another call about a week later for a second interview and came in and spoke to the hiring manager this time. This interview was more in-depth and the questions related to my work ethic, personality, and such. At the end the hiring manager stated that they liked me and offered me the job. Another HR rep came and gave me instructions for the drug test and also said that they would contact me again after my drug test/background check were both done. About a week and a half later they contacted me and told me that I passed everything and that my starting date was going to be in another week and half. No salary negotiation since they stated from the very beginning what the pay was and that it would be a little lower than my desired salary, but I was fine with that.

      Interview questions [5]

      Question 1

      Did you have to deal with any difficult customers and how did you handle them?
      Answer question

      Question 2

      How many times have you been late or missed work at your previous job?
      Answer question

      Question 3

      What is your dream job?
      Answer question

      Question 4

      Why did you choose this company/position?
      Answer question

      Question 5

      What is your greatest weakness?
      Answer question
      4