Customer Service Representative applicants have rated the interview process at Fusion BPO with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 86% positive. To compare, the company-average is 92.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 10 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at Fusion BPO overall takes an average of 8 days.
Common stages of the interview process at Fusion BPO as a Customer Service Representative according to 7 Glassdoor interviews include:
One on one interview: 33%
Background check: 17%
Group panel interview: 17%
Presentation: 17%
Skills test: 17%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Fusion BPO (Montreal, QC) in Sep 2017
Interview
They first send you a skills interview to check your fluency in writing and speed (english). Once completed, they call you for a group panel interview. During the group panel they hired almost everyone (I'm guessing due to high turn-over) Once hired; and the background check was passed; the company pays for training so that employees can begin working on the floor.
Interview questions [1]
Question 1
What past skills and expertise would help you with the position?
Do you see a future at Fusion BPO services?
Went good was respectable can be more easier but its okay its good. But then fine we managed.it can be managed as well.Went good was respectable can be more easier but its okay its good. But then fine we managed.it can be managed as well.
HR contacts through the phone. First, we introduce ourselves and explain our background. Then, we give in our personal details for further procedure. Then, we provide our schedule and they go through the company's procedures and policies.
everything is okay, they are very approachable and no tension felt, the questions was not to hard and everything is in right process, we talk about personal things and also about my future plans for the job