There was a basic phone screening that took about 10min. The recruiter asked general questions about what you understand about the role and if you would have any issues meeting training requirements. Then a link to the assessment is sent. A couple days after that, a 2nd phone interview is scheduled. This phone interview was more in-depth using the STAR method & was about 30-45min asking about prior work experiences & your interests in the role. Afterwards, you agree to the MVR check. Then a 3rd interview is scheduled.. The 3rd interview is in-person. This is the infamous role playing interview. There are 2 managers there, & you go into your "office" then, listen to an audio (& you can read along because the packet they give is the audio written out), about what your job is, & basic guidelines. Highlight things you feel you'll need to know. This exercise is moreso to see if you have the ability to multitask & not only manage your time well, but also provide great customer service over the phone & face-to-face. Its pretty time consuming but definitely puts you in the role. This process took about 2hrs. After that, a 4th phone interview is scheduled with the area manager, STAR method questions & also trying to get a grasp of your understanding of the role. Afterwards, they send background check things you have to sign & email back & you submit your background check then wait for the drug test. I'm truly looking forward to starting my careee with Geico!