I applied online. The process took 1 day. I interviewed at GEICO (Macon, GA) in Mar 2016
Interview
Very strenuous. It's like testing for the military. Soon as something wrong comes up or you fail, you can't continue the process. Please allot at least 5 hours of your day for it
Interview questions [1]
Question 1
Typing Test
Role Play
Mini Interview
Hiring manager interview
Drug test
Employee forms
There are two rounds. The first round is virtual and they ask about your background and if you can handle the process. For the second-round, You will shadow someone for 20 minutes then proceed for a 40 minute interview. There are a lot of situational questions.
I applied online. I interviewed at GEICO in May 2026
Interview
You first fill out an assessment test. The assessment test isn't difficult; there are a few parts to it. First is the reading tables section. It asks you a question about the table and based on that you pick one of the four answers. This part is timed so you want to pace yourself a little bit. The other part is picking the statement that describes you the best, then the second-best statement out of three statements. Overall, this did not take long.
I applied through other source. The process took 2 weeks. I interviewed at GEICO
Interview
Straight forward. There are 2 interviews, must pass 1st to get 2nd. 2nd interview is more detailed and is on site. 1st interview is via zoom. 2nd interview about 45 minutes to an hour
GEICO interviews FAQs
Customer Service Representative applicants have rated the interview process at GEICO with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 48% positive. To compare, the company-average is 48% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 9 days to get hired, when considering 599 user submitted interviews for this role. To compare, the hiring process at GEICO overall takes an average of 17 days.
Common stages of the interview process at GEICO as a Customer Service Representative according to 599 Glassdoor interviews include:
Phone interview: 20%
Skills test: 17%
One on one interview: 16%
Drug test: 12%
Background check: 9%
Personality test: 9%
Presentation: 7%
IQ intelligence test: 6%
Group panel interview: 2%
Other: 2%
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