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      GEICO

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      Customer Service Representative Interview

      Jul 6, 2016
      Anonymous Interview Candidate
      Indianapolis, IN
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at GEICO (Indianapolis, IN) in Jun 2016

      Interview

      First a phone interview, then the multitasking screening followed by the first interview and role playing. I was offered to go on to the final interview but the process had so far taken three hours, so I rescheduled for the following week. Well my car overheated on my way to the second interview and I broke down on the interstate. (worst of luck...) I called to reschedule and they said it was no problem. I went on to the final interview which was prefaced by an hour of shadowing someone on the job. The manager seemed pleased enough but when they called I didn't get an offer. Pretty disappointed considering I got all the way to the end after all those hours spent interviewing... And it did look like a job I'd like.

      Interview questions [1]

      Question 1

      Why do you want to work in customer service?
      1 Answer

      Other Customer Service Representative Interview Reviews for GEICO

      Customer Service Representative (CSR) Interview

      May 7, 2026
      Anonymous Interview Candidate
      Virginia Beach, VA
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at GEICO (Virginia Beach, VA)

      Interview

      There are two rounds. The first round is virtual and they ask about your background and if you can handle the process. For the second-round, You will shadow someone for 20 minutes then proceed for a 40 minute interview. There are a lot of situational questions.

      Customer Service Representative Interview

      Jun 29, 2026
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. I interviewed at GEICO in May 2026

      Interview

      You first fill out an assessment test. The assessment test isn't difficult; there are a few parts to it. First is the reading tables section. It asks you a question about the table and based on that you pick one of the four answers. This part is timed so you want to pace yourself a little bit. The other part is picking the statement that describes you the best, then the second-best statement out of three statements. Overall, this did not take long.

      Customer Service Representative Interview

      Apr 27, 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through other source. The process took 2 weeks. I interviewed at GEICO

      Interview

      Straight forward. There are 2 interviews, must pass 1st to get 2nd. 2nd interview is more detailed and is on site. 1st interview is via zoom. 2nd interview about 45 minutes to an hour