Interview is just like what everyone else is saying. I did a phone interview first, then got called in to do my assessments. First they have you sit at a computer and try a multitasking/typing exam on the computer. It's a screen where you have three tabs: Sales, Service, and Claims. You get "files" (audio clips or emails) that pop up on your screen and you have to select a tab and fill out the information. Some people struggled because the information was not given in any specific order, so you would have to jump back and forth filling out information. It was actually really easy. Then you have to do a WPM test. Nothing special about that. All of this has to be done within a certain time frame. After, if you pass, you wait around for someone to pull you in for your first interview. The interview focuses more on how you handle bad situations rather than you talking about good situations. They go over the basics of your resume, education etc. But they ask you plenty of questions about dealing with angry customers and perhaps doing something that against a managers will. After that, if selected, you will get to move on to the role play part of the interview. Role play was a bit scary and nerve racking. You're in a room and have "files" which are just a few papers on the desk with a cover and a customers name on them. They have someone call in and talk in heavy accents and try to argue with you. It's really just a stress test to see how you deal with hard to understand customers and customers that get upset when they don't get their way. The main thing to focus on is to be ADAMANT about saying no. They outline rules and what can and can't be done a little bit when you're reviewing before the role play, so you'll know what you have to say no about. My particular role play involved someone who was paying for a certain amount of coverage on an insurance policy. It covered a standard size room, but they customer wanted to upgrade to a bigger, more expensive room. You have to be adamant on telling them that it only covers XXX dollar amount, and if they want they can pay the extra cost. I felt like I did bad dealing with the customers, but the person who interviewed me said I did good. They aren't expecting anyone to be perfect in this exercise. What they are looking for is how you handle yourself under pressure, and how you handle dealing with angry and upset customers. After that, they review your file up to this point (interviews and assessments) before either offering you to sit with a manager for a final interview. Before my final interview, I was able to sit down with an actual adjuster and shadow them. SPOILER: It's a call center job. If you look up liability representative videos on youtube it shows them out and about taking pictures of accident scenes and what not. That is not this job. The only investigating you will do is determining who is at fault in an accident. That is literally everything you will do in this job. To get to an actual investigator job, they want someone who as prior investigative or law enforcement experience. That was the most misleading thing about the whole job process to me. The final interview is really when the manager just gets to know who you are. They ask more in depth questions about your work experience, and don't focus so much on bad customer relations. After that, you either accept of deny the job offer on the spot. No time to think about it or anything. Some last notes: It's a phone job. Not all customers will be angry. You have to be able to explain decisions to them, which may make some of them unhappy. But if you explain it well enough to them they will be fine. They said that the salary was negotiable, but they won't give you any indication of that in the interview. You are in a call center at a desk all day. You will not get to interact with customers in person unless you are an Auto Damage Adjuster. This is not an "investigative" job the likes of a detective. You only investigate who is at fault in an accident, not fraud investigations or anything like that. They stress that Geico is a low cost provider, and it is evident in the facilities. However, this translates into paying decent salaries and low insurance premiums. Lastly, everyone there will tell you the same story: "I came to Geico thinking I would only be here for a year or two. And now I have been with the company for (insert time from 4-15 years)."