Applied online and got a call for a phone interview. It went well then I was emailed for a f2f interview and I scheduled that the following day. The lady in the counter set me and 2 other people, one girl and one guy in a room where we took a typing test and a multi-tasking test. There was a practice round, and the actual test itself. I bombed the first part, but did excellently on the next... The girl was sent home and I overheard the lady say she'll email her about the next steps. Then another woman comes out and says congratulations to me and the guy and I was picked up by interviewer #1. Asked basic questions like Why should we hire you? Have you ever worked in a goal oriented environment? What are your qualifications? What roles prepared you for this job? Why Geico? -- Then did roleplay. Interviewer left me in a room with a packet to study of a fake company to see well how you would deal with customers on the phone. It was pretty nerve wrecking. Everything you need to know is on the papers and how you handle it is entirely up to you. If you pass that, you get interview #2, then if that person likes you, they place you with a CSR to listen in to their calls to make sure you know what you're getting yourself in to. After that you finally talk to a hiring manager and they ask you everything Interviewer #1 & 2#2 asks. Make a good impression because this is the person who's gonna offer you a job. At the end of the interview, the hiring manager offered me a position, explained the pay and benefits, and had me sign some paperwork. Next day, they sent me the computer offer that included request for info on background check as well.