I applied through an employee referral. The process took 5 days. I interviewed at GEICO (Macon, GA) in Feb 2010
Interview
The process moved really fast for me. I had a tough phone interview in which they asked me many questions about being hard-working and punctual. That's a big deal there. I didn't think I passed it. Then I got an offer for another interview about two days later. I had a role play and a manager grilled me in another interview. Pay close attention to the current workers when you sit with one. Ask them about the job. If you ask the right questions, you'll see the true work environment. The company can sometimes show a glossier version of the work than the truth. Before you apply, know the daily workings of a call center. It is not an easy or fun work environment.
Interview questions [1]
Question 1
They asked about your work schedule preferences. I advise you to be honest. I told them I would not work on Sunday. I never had to. i was grilled about my willingness to work on Saturday. Be prepared to answer honestly about that.
There are two rounds. The first round is virtual and they ask about your background and if you can handle the process. For the second-round, You will shadow someone for 20 minutes then proceed for a 40 minute interview. There are a lot of situational questions.
I applied through other source. The process took 2 weeks. I interviewed at GEICO
Interview
Straight forward. There are 2 interviews, must pass 1st to get 2nd. 2nd interview is more detailed and is on site. 1st interview is via zoom. 2nd interview about 45 minutes to an hour
I applied online. I interviewed at GEICO (Tampa, FL)
Interview
It was a weird process, first it was on zoom and my interviewer told me to turn off my camera because of the bandwidth issues. Then she asked three questions and provided me the job description and the hours. She then asked me if I was looking for other work and If I was currently working. I did tell her that I am currently working and she told me that I have enough time to provide my current job a two weeks notice. After the interview she told me that she was going to endorse my application for review. Then she sent me another email saying that “Your recruiter will be in touch with you for next steps”. Then in the middle of night not even 24 hrs, I get a generic email saying that I was passed on. I wanted to find out why did I get an email saying that a recruiter was going to contact me, then I passed on from someone else. This was a customer service position and during the interview she told me that I have a lot of experience. I just didn’t like during that interview I was given false hope. I would not recommend applying to this company.
Interview questions [1]
Question 1
1. Tell me a time when you had to deal with a customer and provided empathy?