I applied online. I interviewed at GEICO (Philadelphia, PA) in Feb 2019
Interview
Not to bad, easy questions, informational, prior experience is a must. Explain about yourself and how you would be a good asset to the company. Know about the company and what they stand for and exactly what they may be looking for in someone to fill the position.
Initial interview, typing test to determine how fast you type and how accurate you are, role play on phone calls, final interview, y connecting with an employee while they take calls
Multitasking test...typing test which was in a noisy office you couldn't concentrate. Didn't get an interview with the managers....they told me to come back in 6 months and try it again....
I applied online. I interviewed at GEICO (San Diego, CA) in Feb 2021
Interview
Multi step process until got to person over the phone interview. First test was a about what would you do in situations . Second test was finding errors or the wrong thing to do.
Interview questions [2]
Question 1
Scenarios with 3 or 4 choices that were almost impossible to figure out what they meant or wanted
Customer Service applicants have rated the interview process at GEICO with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 48% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 8 days to get hired, when considering 28 user submitted interviews for this role. To compare, the hiring process at GEICO overall takes an average of 17 days.
Common stages of the interview process at GEICO as a Customer Service according to 28 Glassdoor interviews include:
One on one interview: 18%
Phone interview: 18%
Presentation: 12%
Skills test: 12%
Drug test: 11%
Background check: 8%
IQ intelligence test: 8%
Personality test: 6%
Group panel interview: 3%
Other: 3%
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