Very long and tedious. The role playing process was the hardest but the final interview was like a simple conversation about yourself. Just stay true to what the company values and your customer service skills and you’ll be fine.

Interview consists of several steps. Initially its pretty standard stuff but that leads to an online critical thinking test. This test is timed and is somewhat tricky. I received an email a few days later telling me I passed the test and they scheduled a brief phone interview which lasted only 15 minutes or so. Basic questions were asked and the job was described. During this interview i was told that I would be getting a more in depth phone interview the next week. The 2nd phone interview was rather difficult for me as I was asked to describe situations that I had not experienced. The worst part was when she described 4 typical scenarios that needed to be completed in 15 minutes. No details were provided and I was totally unfamiliar with how long these tasks should normally take. I was asked to prioritize the tasks and, obviously, failed. My interview only lasted 20 minutes and I got immediate impression that I was not going further. Rejection email followed 2 days later. I will only say this, if the job requires 4 things to be done in 15 minutes, I can't imagine what a typical day is like. Sometimes things work out for the best I guess.