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      GEICO

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      Customer Service Representative Interview

      Jan 20, 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 days. I interviewed at GEICO

      Interview

      I applied online the process was very easy. Then I got an email to set up a remote interview. It gave me a list of times and days I can choose the day I want. On that day I was supposed to get a link emailed to me so I can set up on computer but I didn’t get it. I did get a phone call and she asked me if I would just like to do a phone interview and I said it was fine. She asked me a few questions about my work history and a couple of what would you do in this situation questions. She then placed me on hold for a few minutes and came back on and offered me the job on the spot but the first class they could set me in was over a month away.

      Interview questions [1]

      Question 1

      How would you react if a customer called and was extremely upset and wanted to cancel the insurance.
      Answer question

      Other Customer Service Representative Interview Reviews for GEICO

      Customer Service Representative (CSR) Interview

      May 7, 2026
      Anonymous Interview Candidate
      Virginia Beach, VA
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at GEICO (Virginia Beach, VA)

      Interview

      There are two rounds. The first round is virtual and they ask about your background and if you can handle the process. For the second-round, You will shadow someone for 20 minutes then proceed for a 40 minute interview. There are a lot of situational questions.

      Customer Service Representative Interview

      Jun 29, 2026
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. I interviewed at GEICO in May 2026

      Interview

      You first fill out an assessment test. The assessment test isn't difficult; there are a few parts to it. First is the reading tables section. It asks you a question about the table and based on that you pick one of the four answers. This part is timed so you want to pace yourself a little bit. The other part is picking the statement that describes you the best, then the second-best statement out of three statements. Overall, this did not take long.

      Customer Service Representative Interview

      Apr 27, 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through other source. The process took 2 weeks. I interviewed at GEICO

      Interview

      Straight forward. There are 2 interviews, must pass 1st to get 2nd. 2nd interview is more detailed and is on site. 1st interview is via zoom. 2nd interview about 45 minutes to an hour