Multiple steps - two online assessments (easy), one phone "interview" (semi-interview), and then a face to face interview with one HR person. No problem! Then the role play - this was the absolute worst experience I've ever had. I've heard about people walking out, and I thought, "it couldn't be that bad!" Oh yes it is. It ruined the rest of my day. It was scheduled for 2 hours. The Geico supervisors were not punctual and they kept me later than scheduled, which made me late for work (at the job I already have). I know nothing about the detailed aspects of this business, and only know some basic info that I've read online. But for the role play, they set you up as if you were actually doing this job, with tons of paperwork, files, and multiple scenarios which are made to put you under pressure with expectations that you handle intricate details with speed and accuracy, plus they expect you to handle negotiations as well ... but if you don't understand the concepts of the job and if you don't know exactly how you're supposed to handle these types of things, you'll probably fail. I did my absolute best, and realized my mistakes during my time there. Apparently, they want you to say "no" to all of the offers given during the negotiations. I realized that after everything was done. There are some basic instructions, but they overwhelm you with so much information, paperwork, and tasks ... if you don't already know how to do this job, it's like trying to master a foreign language in two hours! "Deer in headlights!" The two interviewers who handled this role play spent almost no time speaking to me at all, but just acted out parts. I don't think this is a good way to determine the success of a candidate. I did, however, spend a few minutes with one of the role play interviewers after it was over, and I told him what I learned and where my mistakes were and what I should have done. After two hours of doing that, I grasped the concepts much better ... I could do it again and ace it ... but there are no "do overs." But yes, it's intense and horrible. I wish knew the reasoning behind this methodology, as I don't understand exactly what they're looking for or how they assess. It would have been very helpful if they'd have created and shown a video of a role play ... then the candidate would have a better gasp of what they expect. I thought it was one of the worst experiences of my life. At the time of this writing, I still have to wait a couple of days to hear back from them. I have a feeling that I will not get an offer.