First you are taken in a room with a group of people for computer testing and familiarize yourself with the computer system. It goes very fast, it felt like a computer game as you had 60 seconds to complete each call. At the end, the HR rep comes in and one-by-one called out each person who failed. There was a group of 5 that I went in with, 2 were called out. IMPORTANT: The "calls" you must answer are on the left of the screen, click on the left of the tab, if you hit the "phone" icon to open the tab, it wont open and it slows you down. The call you click on will indicate which of the three main tabs tab need to open to start putting the information in. EXAMPLE It will be SALES, CLAIMS... I passed this part They then called the remaining 3 out, we had to fill out further details on our application.