This was an incredibly grueling interview process, just as everyone says. I applied online and received a call for a phone interview shortly thereafter. Essentially, this is the chance for the recruiter to go over your work history with you and make sure that you are who you say you are. If that goes well, you'll be asked to come in for pre-employment testing and interviews. I knew from reading everything here that the testing would be difficult. I studied for the days leading up to my appointment, taking typing tests and rehearsing interview questions. My interview process went like this: 1) Multi-tasking and typing tests. These are done on a computer and are not difficult; they do require you to pay close attention to the instructions. You are allowed to take the typing test twice, and get the higher score, which is nice. Of the five people in my group, two failed. Again, it is not hard, just make sure to read the instructions carefully. 2) After being told that I passed the computer tests, I went in for a one-on-one interview with an HR rep. She was very nice and asked me questions very much like the ones others have posted here. I used the STAR method to answer them, which was in my opinion a big help. I really felt that she was setting me up for success with this interview. 3) I then went into what I'd heard was the hardest part, the job simulation. I was given several packets of papers for a fake insurance company and then told to study them before calls started coming in. The calls are from people in HR who are pretending to be contractors, customers, etc. Meanwhile, another HR rep would bring in fake memos to see how I handled distractions. It was very stressful, but I tried to focus on being polite and following the paperwork as much as possible. I actually thought I failed this, but I was told that I had passed no problem. My advice to you would be to remain professional and courteous, and do not be afraid to put people on hold to find the right answer. I really think that they are testing how you do under fire, rather than your ability to rattle off insurance information. 4) The next step was job-shadowing and a final interview with the hiring manager. It was running late in the day, so I was told to come back in the following business day. The job-shadowing went very well, just make sure that you ask plenty of questions and really determine if this is the job for you. At this point, I was very excited to meet with the hiring manager because, based on what I'd read here, I was going to be offered the job provided that I didn't bomb the interview. It really felt that she had made her decision about me before I even sat down, however. She showed very little emotion from the get-go, and rapid-fire threw questions at me about how I would handle dishonesty in the workplace, stuff like that. At the end, I tried to ask her questions about the job, such as the evaluation process and what she looked for in a successful employee, but her responses were very vague ("What do you think I want?" etc). It was bizarre, and I've always gotten extremely positive and detailed responses from hiring managers when I ask about evaluations. I didn't get the offer at the conclusion, but she mentioned that my next step would be drug testing and a background check, so I got very mixed messages. However, I knew that I had passed everything else, so I thought maybe I would get a call with the offer later. I didn't hear from them for an entire week. This was even more confusing because I saw so many on here got rejection emails within a day. I finally had to call to see what had happened. I left a voicemail asking for my application status and what I needed to do for drug testing. Two hours later, I got the standard rejection email. I won't be reapplying in 6 months. It bothered me that I prepared so heavily for this interview, passed all of the tests that Geico places so much emphasis on, and yet didn't get the offer. Honestly, if the tests are ignored when it comes to a hiring manager's say, then why bother with the tests in the first place? What is the point when they're still only hiring based on snap-judgments that the hiring manager is making, like so many other companies still do? All in all, you can be assured that the interview processes posted here are accurate, and you do need to prepare in order to pass each step. Just keep in mind that none of that matters if the hiring manager doesn't like you.