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      GEICO

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      Customer Service Representative Interview

      Feb 7, 2016
      Anonymous employee
      Fredericksburg, VA
      Accepted offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at GEICO (Fredericksburg, VA) in Nov 2012

      Interview

      It is a very long, 4 hours or more process. Sometimes they bring you back to finish, but usually if youndomt make it to the manager interview you didnt get the job. There is a series of questions on the computer first, then an in depth interview with a human resources member, and then a mock phone interview for your position, to end with a hair drug test and management interview. You are also usually able to listen in with an employee on the job to experience the work.

      Interview questions [1]

      Question 1

      What was one way you went above and beyond in your customer service experience?
      Answer question

      Other Customer Service Representative Interview Reviews for GEICO

      Customer Service Representative (CSR) Interview

      May 7, 2026
      Anonymous Interview Candidate
      Virginia Beach, VA
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at GEICO (Virginia Beach, VA)

      Interview

      There are two rounds. The first round is virtual and they ask about your background and if you can handle the process. For the second-round, You will shadow someone for 20 minutes then proceed for a 40 minute interview. There are a lot of situational questions.

      Customer Service Representative Interview

      Jun 29, 2026
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. I interviewed at GEICO in May 2026

      Interview

      You first fill out an assessment test. The assessment test isn't difficult; there are a few parts to it. First is the reading tables section. It asks you a question about the table and based on that you pick one of the four answers. This part is timed so you want to pace yourself a little bit. The other part is picking the statement that describes you the best, then the second-best statement out of three statements. Overall, this did not take long.

      Customer Service Representative Interview

      Apr 27, 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through other source. The process took 2 weeks. I interviewed at GEICO

      Interview

      Straight forward. There are 2 interviews, must pass 1st to get 2nd. 2nd interview is more detailed and is on site. 1st interview is via zoom. 2nd interview about 45 minutes to an hour