I applied in-person. The process took 5 days. I interviewed at GEICO (Richardson, TX) in Apr 2016
Interview
Applied online and got an email within a day about coming in and taking a computer assessment there. The entire assessment and easy to finish despite them telling you you may not finish it all. The assessment was a simulation system and you received "phone calls" and "emails" and sort them into 1 of 3 categories which they tell you which ones, and then fill in the blank on customer information. Then after that you do a typing test where you copy the paragraph they have for you as far as you can. And you do this twice. After that I had an interview with a manager in a separate room. He asked me basic questions such as "How did you handle a difficult customer one time" or "tell me about a time you went above and beyond for a customer". The manager told me he'd look over my info and give me a call in a week.
Interview questions [1]
Question 1
Tell me about a time you had a difficult customer and how did you handle it
I applied through a recruiter. The process took 4 weeks. I interviewed at GEICO (Chevy Chase, MD) in Mar 2016
Interview
Lengthy interview process. I initially applied for a different position through the website, and was then contacted by a recruiter saying that the position was already filled but I would be a good fit for a different job and encouraged me to apply. Afterwards, I had to complete a PMA excel test, and fill out a questionnaire. I was finally offered a job interview. The interviewer told me I answered the questions very well, and that I would hear back from the recruiter about the next step in the hiring process. After a week I still had not heard anything which was unusual because the recruiter had always emailed me promptly after each step. I thanked her again and asked if I was still under consideration for the position. It's been a little under a month and I still have not heard back. After such a long hiring process I would expect at least enough respect to receive a rejection email, but apparently GEICO's hiring team is not that courteous.
Interview questions [1]
Question 1
What are the pros and cons of being a direct insurance company (as opposed to having third party stores that sell our insurance)?
I applied online. The process took 2 days. I interviewed at GEICO (Lakeland, FL) in Apr 2016
Interview
Applied online took the personality test, then got an email to schedule an phone interview then after the phone interview i was asked to come in to take multi tasking test if i passed then i would continue on to a face to face interview. which I did then continue with a simulation exercise that then got me to continue on with sitting with a representative for about 2 hours then having my very final interview with the Manager which offered me the job right on the spot.