GEICO interview questions

I'm going to be as detailed as possible because this was a long one. After you get the email from GEICO confirming that you've been chosen for pre-employment testing, schedule it early in the day so you can have time to make it all the way through the process without multiple visits. Step one is a test of your computer skills. If you're a good typist and multi-tasker, it will be a breeze. Read the instructions and click on the tabs and memorize the info and you'll be good. You'll then be scheduled an interview with someone from HR. They'll ask a ton of typical interview questions. My interviewer suggested I apply to the sales position even though I'd shown up for the customer service position. I took his advice and answered questions for both, but when it came to the next step, which is a series of mock phone calls, I had to go with one or the other so I stuck with sales. You are given a sheet describing a fictional car wash service. READ THE DESCRIPTION CAREFULLY. This step is always awkward, but keep good phone etiquette, use the customer's name, and don't forget to ASK FOR THE SALE. Use demonstrative language, don't be timid if you can manage (nerves will likely be high, truly this part of the interview process is easily the WORST). You'll really impress them if you take notes during each call, such as relevant customer info that may lead to an upsell, so keep that in mind. Just don't forget to use the customer's name and ask for the sale. It's even stated in the packet that describes the fictional company. Know that each caller will be different. Don't take no for an answer, but use your head and don't be a bully. One of the 3 callers will not buy no matter what you say. Tread lightly. Afterwards, you'll be taken to the call center floor to shadow a sales rep. This took up about 45 minutes and was probably my favorite part of the entire (long) process. The girl I shadowed was very friendly and her cubicle mates introduced themselves to me and were funny. Helped calm my nerves. Pay attention to the customers and really use this as an opportunity to learn a little bit about insurance. When your sales rep puts a customer on hold or has a few moments between calls, ask questions. You will not be "getting on their nerves" or otherwise disturbing them; it is why you're there. Everyone at this facility is extremely cooperative, so ask your questions, take your notes, and when you run out of space, flip the paper over and take more notes. When I was with my rep, she was able to take 4 or 5 calls before I was pulled for the final portion, a quick interview with the sales manager. By this point you will know if you want this job or not. Don't lie to yourself about it. The manager will more than likely be very conversational and just have a couple questions they want to expand on or clarify because they have a compendium of notes from the 800 steps you just completed prior. They will then disappear, in all likelihood to have a quick chat with the sales rep you shadowed (whom you remembered to regale with your wit and charm and inquisitive nature), and come back with an offer, or perhaps not. I had to complete these steps over the course of 2 days because I ran out of time to complete all the steps in a single day. Schedule your visit for as early as possible! And good luck. It isn't too trying (other than the phone calls), but the marathon nature of it is why I chose to categorize it as a difficult interview instead of average. USE GLASSDOOR TO PREPARE. Probably 90% or more of the questions I was asked were on this site. PLEASE, dress in traditional business attire or business casual! You will almost certainly have an interview after the computer skills test, do not show up in jeans and flip flops or something! You will immediately stand out if you look put together, confident, and approachable. You'll feel a lot more formidable, too.