Service Desk Engineer applicants have rated the interview process at GadellNet Consulting with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 54.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Service Desk Engineer roles take an average of 18 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at GadellNet Consulting overall takes an average of 32 days.
Common stages of the interview process at GadellNet Consulting as a Service Desk Engineer according to 3 Glassdoor interviews include:
Group panel interview: 20%
Phone interview: 20%
IQ intelligence test: 20%
Drug test: 10%
Personality test: 10%
Background check: 10%
Other: 10%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at GadellNet Consulting in Nov 2016
Interview
Spoke with HR for the first screening, then the Assistant Director for the first tech screen. The final interview was with the Director and two Service Desk Engineers. It was pretty standard, just firing softball technical questions that anyone with an A+ and 6 months of help desk should be able to answer.
Interview questions [1]
Question 1
Name three things to do when a user reports that Outlook isn't working properly.
Phone call > Placement tests > Tech Screening > Panel Interview > Final Interview. It took about 2 weeks from the beginning until receiving over and background check. Some people have had to wait up to a month.
I applied online. The process took 2 weeks. I interviewed at GadellNet Consulting (New York, NY)
Interview
Applied online, asked to do a preliminary phone screen, which was behavioral. Next was a technical interview, in which they ask if you have experience in a given subject. In the interview, it was mentioned they could teach technical skills, but cannot teach customer service. Then I was asked to complete an IQ and personality test. They use this to vet potential candidates of their ability to deal with customers (make sure they have the correct personality). Though mine was mostly accurate, I forgot two bits that probably would've changed my results. Next was a panel interview, I was asked a combination of actual technical questions as well as behavioral. Then there was a background check. Finally I was told no. I asked for feedback and none was given.