Gainsight Manager, Customer Success interview questions

CEO Nick Mehta was asking for referrals via LinkedIn and since I admire and follow him, I sent my resume to him. He immediately sent it to his team, HR contacted me right away for a phone screen. Passed the phone screen and then had another screen with a CSM. The CSM asked questions regarding my current role and what a CSM would do. It was disappointing yet nice of HR to call me directly and let me know that they would not move forward with me.

Interview process lasted over 2 months. At the two month mark I asked the hiring director what the remaining steps were and recieved what you see below. Mind you prior to this I had already done phone interviews with 2 different recruiters, and with the hirigin director, along with completing a technical exercise that their site didn't have updated documentation for. 1. Virtual Presentation 2. F2F Final round interviews in STL office 3. Reference Checks 4. Offer Virtual Presentation. This was done using a random virtual chat application, like Skype but not Skype. This particular app didn't support the user presenting from their iPad screen, which I was. This company is a primarily MAC house so this was a surprise and disappointment at the same time. The person I was "talking" with was at home, which is not uncommon, minus the fact that he was laying in bed. The process was extremely disappointing as I was turned onto this company by the founders wife, our daughters go to school together. I did all my homework, read and watched anything I could about the company and their business. I only found that I would not be going to the next step in the process because I emailed the recruiter as a follow up. At that time I was told they were going in a different direction, looking for someone "more technical".