Customer Support Specialist applicants have rated the interview process at Garmin with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 60.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support Specialist roles take an average of 5 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Garmin overall takes an average of 25 days.
Common stages of the interview process at Garmin as a Customer Support Specialist according to 2 Glassdoor interviews include:
Phone interview: 50%
Presentation: 25%
Group panel interview: 25%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Garmin (Lenexa, KS) in Jul 2020
Interview
First interview was over the phone with two different people. Was very easy and conversational. More just about getting an understanding of me and my resume and if I was interested in the job.
Second Interview was in person with two people, different from the first phone interview. Questions were more difficult and surrounding very specific circumstances. They wanted very direct examples.
Interview questions [1]
Question 1
Tell us about a particular time you had difficulties with a customer and how you overcame that
I applied online. The process took 1 day. I interviewed at Garmin (Scottsdale, AZ) in Sep 2020
Interview
Had a one hour phone interview with recruiter. Questions were basic regarding work ethic, work history, and some minor technical questions. Second interview was with direct manager.
I applied online. The process took 5 days. I interviewed at Garmin (Salem, OR) in Oct 2014
Interview
Interview lasted about 45 minutes. Be careful how you answer your questions as the person who interviewed me took what I said out of context. When asked my favorite part of my last job I advised that since I worked from home I enjoyed that I was not micromanaged and that it allowed me to flourish creatively. At the end of the interview he summarized that I do not like to be managed and that I do not enjoy working as a team. I am not sure how he got that out of what I said so it is obviously a diluted interview process.
Interview questions [1]
Question 1
Explain what you would do if someone calls you with an error code.