I applied online. The process took 2 weeks. I interviewed at Geek Squad (Oklahoma City, OK) in Sep 2015
Interview
There was a two-step interview process. First was done by the GM and the second was done by the lead of Geek Squad. They call you when they are ready to offer an interview and schedule over the phone. After the first interview, they'll call you back for a second if they are interested. Standard operating procedure.
Interview questions [1]
Question 1
Describe a time when you had to deal with an angry customer. How did you handle the situation?
I applied online. The process took 2 weeks. I interviewed at Geek Squad (Cerritos, CA) in Sep 2023
Interview
The only issue I had was that the interview took place in a home theater display environment. Which meant no walls or privacy. I myself accidentally walked into an active interview.
I applied online. The process took 3 weeks. I interviewed at Geek Squad in Nov 2018
Interview
Very brief phone interview, followed by an in person interview (manager and team lead), and if you get past that, an interview with the store manager. The in person interview was five questions, where the manager takes note and the team lead asked questions. If you've been in one of these you've been in them all. Nothing technical, all sales and customer service related stuff.
Interview questions [1]
Question 1
What would you do if you overheard two colleagues discussing something they found on a computer?
I applied online. The process took 2 weeks. I interviewed at Geek Squad (Chandler, AZ) in Feb 2016
Interview
Asked questions about how i would repair certain issues with computers, customers and my overall experience in IT as well as customer service . Setup interview over the phone, then there was 2 in person interviews and after the second interview i was offered the job.
Agent applicants have rated the interview process at Geek Squad with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 25% positive. To compare, the company-average is 70.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Agent roles take an average of 16 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Geek Squad overall takes an average of 16 days.
Common stages of the interview process at Geek Squad as a Agent according to 4 Glassdoor interviews include:
IQ intelligence test: 17%
Drug test: 17%
Presentation: 17%
One on one interview: 17%
Skills test: 17%
Phone interview: 8%
Personality test: 8%
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