I applied online. I interviewed at Geek Squad (Farmington, NM) in Oct 2014
Interview
It was short, questions were asked very quickly, almost like they were in a hurry. I was called in for a second interview same day as my first one. It was on very short notice, however, also very appreciated. In my opinion it is better to get through everything all in one run.
Interview questions [1]
Question 1
What would you do if you found out one of your employees stole from your store?
I applied online. The process took 5 days. I interviewed at Geek Squad (Brooks, KY) in May 2011
Interview
There is three different interviews. First is the phone interview HR person calls and ask you question about computer such as "What are three things that could be wrong with a computer if it doesn't turn on." If you answer the question correctly they will set a time for you to come in and do a interview if not they will suggest other positions open within the building they may fit you. The interview with the manager is supervisor is the next process. The third is the head hiring person and usually if you get the job they will have you sign papers before you leave.
Interview questions [1]
Question 1
Can you handle talking to angry clients and how would you handle the situation?
Customer Service Representative applicants have rated the interview process at Geek Squad with 1.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 70.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 5 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Geek Squad overall takes an average of 16 days.
Common stages of the interview process at Geek Squad as a Customer Service Representative according to 2 Glassdoor interviews include:
Drug test: 25%
Skills test: 13%
Phone interview: 13%
IQ intelligence test: 13%
Presentation: 13%
Background check: 13%
One on one interview: 13%
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