I applied online. The process took 3 weeks. I interviewed at Geek Squad (Denver, CO) in Jun 2010
Interview
It is a 3 step interview, you start off with a phone interview, and then you have an in person interview with the manager. If you get asked to do an interview with the general manager, more than likely you have the job. Make sure you wear business attire. A background check and drug test is required. the interview process is usually really friendly, they try to make you feel as comfortable as possible. The biggest thing they look for is someone who is wanting to make this company their career. They love employees who have drive and motivation.
Interview questions [1]
Question 1
They do not ask technical questions, having a background in computers does help, but most of the computer stuff you will learn while working for best buy. Most of the questions are more personality questions and seeing how you work best with others. It is a company in which you have to be able to work as a team and be able to answer those questions appropriately. They want examples for every question they ask, so be prepared to come up with examples for questions such as: How well do you work with a team, what was the most difficult team you were on, and how do you handle a difficult employee.
I applied online. I interviewed at Geek Squad (San Carlos, CA) in May 2024
Interview
apply online, video interview where you record your responses to questions, then phone screening with manager, in person interview with manager, in person interview manager and store manager,
very detailed around customer facing, and knowledge about tech.
lots of questions based on mock scenarios,
Interview questions [1]
Question 1
when a client asks you how long it will take for you to fix their computers issue, what will you answer?
I applied through an employee referral. The process took 2 weeks. I interviewed at Geek Squad (Lubbock, TX) in Apr 2024
Interview
The interview process was straightforward and conversational. It started with a few questions about my background, my résumé, and what motivated me to apply for Geek Squad. Most of the interview focused on behavioral questions about teamwork, customer service, and problem-solving, with one or two light technical questions related to basic troubleshooting. Overall, it was a comfortable experience centered on getting to know me and how I handle different situations.
Interview has very simple questions. They ask why you are interested in the job. Then you are put through training if you accept the job. overall seamless process and easy interview
Consultation Agent applicants have rated the interview process at Geek Squad with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 70.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Consultation Agent roles take an average of 14 days to get hired, when considering 42 user submitted interviews for this role. To compare, the hiring process at Geek Squad overall takes an average of 16 days.
Common stages of the interview process at Geek Squad as a Consultation Agent according to 42 Glassdoor interviews include:
One on one interview: 25%
Drug test: 18%
Background check: 17%
Phone interview: 13%
Personality test: 8%
Skills test: 7%
Group panel interview: 6%
IQ intelligence test: 3%
Presentation: 3%
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