I applied online. The process took 4 weeks. I interviewed at Geek Squad (Edmonton, AB)
Interview
Total of 3 interviews. The first is with level 2 or 3 agent over the phone. General questions about you qualifications, availability, why you want to work at best buy etc. Second interview is with a team lead/manager over teams (no video). More technical questions will be asked (mostly scenario based). The last was with another manager, additional questions, customer service based
Interview questions [1]
Question 1
If a client connects who's audio is not working, what steps would you take to resolve the issue?