Initial interview was very quick and easy. Second interview had more depth to the conversation. Both conversations were very comfortable and left me feeling confident at the end of them.
Interview questions [1]
Question 1
Explain a time where you were working on a repetitive task, how do you keep yourself motivated during that repetitive task.
I applied through an employee referral. The process took 1 day. I interviewed at Genesco (Nashville, TN) in Feb 2015
Interview
When I got there for my interview the front desk security guard gave me a badge and told me to go the the 6th floor. I went up and found it with the help of one of my friends that already worked there. It was very nice, everyone smiled and the interview process did not take long. Maybe 10 minutes and I got to pick my schedule and was hired on the spot.
I applied online. The process took 1 week. I interviewed at Genesco (Nashville, TN) in Jun 2014
Interview
Phone interview of basic questions about customer service. Then in person interview to go over why I would be the best fit. Asked how in the past would my experience help with the job. Then asked weaknesses and strengths. All in all a pretty simple interview process for customer service rep position.
Customer Service Representative applicants have rated the interview process at Genesco with 1.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 48.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 4 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Genesco overall takes an average of 9 days.
Common stages of the interview process at Genesco as a Customer Service Representative according to 3 Glassdoor interviews include:
One on one interview: 50%
Background check: 25%
Phone interview: 25%
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