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      Genesys

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      Technical Support Analyst Interview

      Jan 26, 2013
      Anonymous employee
      Saint John, NB
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Genesys (Saint John, NB) in Oct 2009

      Interview

      There is a lot of competition, at least in Saint John, to get into a position at Genesys so only those with top notch relevant experience and resumes will likely interview. The interview for me consisted of the local V.P, Director and my soon to be Manager. The questions were standard, but the process was laid-back. (To me it seemed that they liked the resume and wanted to ensure I would get along well with the rest of the team). Of course, as always, make sure you know some specifics on the companies products / market when you enter the interview. You will be asked what you know.

      Interview questions [1]

      Question 1

      The usuals, Why are you leaving your old job? What are your flaws in the workplace?
      Answer question
      5

      Genesys interviews FAQs

      • Technical Support Analyst applicants have rated the interview process at Genesys with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 73.5% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Technical Support Analyst roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Genesys overall takes an average of 24 days.
      • Common stages of the interview process at Genesys as a Technical Support Analyst according to 1 Glassdoor interviews include:

        Background check:  50%

        Group panel interview:  50%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(159) ;
        2. Senior Software Engineer(105) ;
        3. Account Executive(72) ;
        4. Associate Software Engineer(48) ;
        5. Director(41) ;
        6. Sales(39) ;
        7. Senior Account Executive(38) ;
        8. Technical Support Engineer(37) ;
        9. Solutions Consultant(34) ;
        10. Manager(29) ;
        11. Senior Technical Support Engineer(24) ;
        12. Consultant(23) ;
        13. Software Developer(23) ;
        14. Marketing(22) ;
        15. PS Consultant(21) .


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