I applied through a recruiter. The process took 2 weeks. I interviewed at Genesys (Bengaluru) in Oct 2019
Interview
The interview process didn't take too long. A couple of weeks. Overall HR round, followed by hiring manager and sales head. They were looking for someone to fill the position quickly and didn't delay in rolling out the offer once selection was done.
Interview questions [1]
Question 1
Mention a difficult situation at work and how did you handle this.
I applied through an employee referral. The process took 1 week. I interviewed at Genesys (Brasileira) in Jan 2025
Interview
Simples, direto, rápido. Deram feedback depois. Primeira entrevista com a recrutadora que explicou todo o processo. Achei tudo muito transparente. Explicaram a função e expectativa, além de falar sobre compensação.
Interview questions [1]
Question 1
Como abordar o mercado sobre os diferenciais da solução para cx?
I applied online. The process took 4 weeks. I interviewed at Genesys (New York, NY)
Interview
I initially spoke to the recruiter, and we finished the call mutually interested in moving forward. The recruiter called me back several days later explaining that they had pitched me the wrong position, but there was a different one available - would I be interested?
I decided to move forward and after 5 interviews (including a final round) over the course of 4 weeks - total silence.
It's also important to note that this was a new position that no one seemed to understand just yet, so the interviews were not very focused. Overall not the best experience.
I applied online. The process took 4 months. I interviewed at Genesys in Jun 2021
Interview
Fairly standard interview process, though some issues immediately appeared during the scheduling phase. Lack of organization, which then permeated across the entire interview process. Great hiring manager, filled with insight and perspective, followed by a series of individual interviews with team members, where the level of attention and investment, was random and inconsistent. After the interviews were done, got absolutely no feedback or follow up. Eventually reached out, and the HR person provided misleading information, until eventually got an automated email. It's a cumbersome, disorganized and also disrespectful process, considering the time the applicant puts towards going through the process. Don't recommend interviewing here.
Interview questions [1]
Question 1
How do you deal with conflicting priorities from stakeholders?
Manager applicants have rated the interview process at Genesys with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 40% positive. To compare, the company-average is 73.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Manager roles take an average of 60 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Genesys overall takes an average of 24 days.
Common stages of the interview process at Genesys as a Manager according to 5 Glassdoor interviews include:
Phone interview: 28%
One on one interview: 28%
Presentation: 17%
Background check: 17%
Group panel interview: 11%
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